1. Who We Are
LUMOS AI LIMITED operates this website and related services. For personal information we collect and decide how to use, we generally act as a controller or similar role. For business data processed on behalf of customers, we may act as a processor or service provider.
2. Information We Collect
- Contact information: name, company, role, email, phone, inquiry details, and support records.
- Account and service information: login details, permissions, smartclaw workspace or device allocations, settings, usage, preferences, and communications.
- Payment and transaction information: orders, subscriptions, invoices, tax location, payment status, and refund records. Full payment card details are normally processed by Paddle or payment networks; we do not store full card numbers.
- Technical information: IP address, device and browser data, logs, page visits, error reports, security events, and basic analytics data.
- User-provided content: business materials, documents, test data, prompts, input/output samples, and feedback you provide to us.
3. How We Use Information
- Respond to inquiries, prepare quotes, establish customer relationships, and provide support.
- Deliver, maintain, secure, and improve websites, products, APIs, AI workflows, and professional services.
- Process payments, subscriptions, taxes, invoices, refunds, disputes, and compliance reviews.
- Monitor security, troubleshoot issues, prevent abuse, fraud, and unauthorized access.
- Perform contracts, comply with legal obligations, and protect legitimate interests.
- Send service notices, product updates, and business communications where permitted by law.
4. Paddle Payment Data
When you use Paddle checkout or manage a payment, Paddle and its affiliates may process payment, tax, risk, compliance, invoice, refund, and buyer support information as merchant of record, payment provider, or independent controller. Paddle's processing is governed by its own policies, including the Paddle Privacy Notice.
We may receive transaction status, order, subscription, refund, tax, and billing contact information from Paddle to provide services, support, accounting, and compliance records.
5. How We Share Information
We do not sell personal information. We may share necessary information with Paddle and payment networks, cloud hosting providers, email and support tools, analytics and security services, professional advisers, affiliates, legal or regulatory authorities, and partners authorized by you.
6. International Transfers
We may process and store information outside your country, including in Hong Kong, the United States, the European Economic Area, Singapore, or locations where our service providers operate. Where required, we use appropriate safeguards such as contractual terms, data processing agreements, or other lawful transfer mechanisms.
7. Retention
We retain personal information only as long as needed for the purposes described in this Policy, or as required for legal, accounting, tax, dispute, and security purposes. Transaction, tax, and billing records may be retained for longer periods where required by law.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object, withdraw consent, receive a copy of data, or complain. Contact [email protected]. We may need to verify your identity and will respond as required by law.
9. Security
We use reasonable technical and organizational safeguards, including access controls, encrypted transport, logging, permission management, and vendor review. No internet service can be guaranteed completely secure, and you should protect your credentials and devices.
10. Children
Our services are intended for business and professional users and are not directed to children under 13 or the age defined by local law. If you believe a minor provided personal information, contact us.
11. Updates
We may update this Policy from time to time. Material changes will be posted with an updated date and, where appropriate, communicated by reasonable means.
12. Contact
For privacy, data protection, or Paddle payment data questions, contact [email protected].